Wadiz Partner Services FAQ Collection
We’ve compiled a list of frequently asked questions from aspiring makers.
If you haven't found the answer in our FAQ, please send us your questions using the email address below!
A Wadiz representative will review your inquiry and get back to you.
Application and Payment
Q. I’ve already placed my order, but I’d like to change the item.
A. Would you like to change the product you're using? ▶ Please submit your request below. partner-biz@wadiz.kr
💡Are you about to check out? – Please email us the item you’d like to change, and we’ll send you a payment link for the updated item.
💡Have you already made your payment? – We will check the status of your service and get back to you.
Q. What are the terms of the contract and payment methods?
A. 📋Contract There is no separate contract process; by applying for the service, you agree to the Terms of Service.
💰Payment Methods Based on the details of our meeting, we will send a payment link to your email. You can use this link to pay via credit card or mobile payment.
💡 The payment deadline is 3 business days; late payments will be automatically canceled. 💡 If you need an extension, please contact us separately. partner-biz@wadiz.kr
Q. Can I use the service even if I don't have a final sample?
A. You can still apply for the service even if you do not have a sample. However, depending on the service you are using, the start date may be delayed.
Q. I’d like to extend my payment period.
A. If payment has not been made within three business days of the application date, the application will be automatically canceled. If you need an extension for the payment deadline, please let us know a date by which you can make the payment. We will ensure that your application is not canceled until that date.
💡Request email: partner-biz@wadiz.kr
Q. Can I receive a copy of the standard contract?
A. There is no separate contract process, and since you agree to the Terms of Service when you sign up for the service, we are unable to provide a standard contract. Please review the Terms of Service via the link below.
Terms of Service for Partner Services
💡Request email: partner-biz@wadiz.kr
Service is currently available
Q. Do I have to add the option?
A.No, you don’t have to! The options you choose will depend on your project (product, story, marketing scope, etc.), so if you don’t think they’re necessary, you don’t have to add them.
The most commonly added options are as follows: – Studio, concept studio, and outdoor shoots: Starting at an average of 300,000–500,000 KRW each. (Prices vary depending on shooting time and conditions.)
Q. I'm having some issues during production.
A. If you encounter any issues during production, please contact us at the email address below.
💡Submission email: partner-biz@wadiz.kr
Q. I’d like to know the service period.
A. This varies depending on the Maker’s product and the services you use. On average, the process takes the following amount of time.
– Story creation: 3–4 weeks on average – Branding: 2–4 weeks, or longer – Marketing/event planning: 1–2 weeks for planning + project execution period – Packaging: 2–4 weeks, or longer
Q. Is there a limit on the number of design files or photos?
A. It varies depending on the package. We can discuss the details during a meeting with a Wadiz partner.
Q. I used a story-related service. Can I receive the original footage and design files?
The deliverable for the Partner Service (Story) is the “Wadiz Project Page.” While we can certainly provide the files based on the “Project Page” used for registering the Wadiz project, additional fees may apply for all original photos taken at the time and design files upon request. These are subject to additional out-of-pocket expenses, so please contact your assigned partner for details.
– Included: Concepts and retouched images used on the product detail page – Not included: Raw footage, design files, model image rights, etc.
* For more details, please review the Partner Service Terms of Use. Partner Service Terms of Use
About Partners
Q. How are partners matched?
A. We match you with the most suitable partner based on the informationyou provided. *We will contact you separately if necessary.
If you have any specific requests during the application process, please provide as much detail as possible.
Q. Can I change partners midway through the program?
A. If you encounter any issues while using the service, please let Wadiz know. We will look into the matter internally and let you know if a solution is possible, along with any relevant guidance. 🧐
Q. I’d like to meet with several partners.
A. If you’d like to meet (or discuss) with a partner other than the one we initially matched you with, please send an inquiry to the email address below. Once Wadiz reviews your requirements, we’ll set up a new meeting with a suitable partner.
💡Request email: partner-biz@wadiz.kr
