WADIZ PARTNER SERVICES FAQS
We've compiled a list of frequently asked questions from prospective makers.
If you can't find the answer to your question in our FAQs, please send us a message at the email address below!
A Wadiz representative will check and get back to you.
Apply and pay
Q. I PLACED AN ORDER, BUT I WANT TO CHANGE IT.
A. Want to change the product you want to use? Please submit your request below. partner-biz@wadiz.kr
💡Before checkout? - Send us an email with the product you'd like to change and we'll get back to you with a link to checkout.
💡After payment? - We'll check in with you as we work on delivering your service.
Q. WHAT ARE THE CONTRACT AND PAYMENT ARRANGEMENTS?
A. 📋CONTRACT THERE IS NO CONTRACT PROCESS, AND THE MAKER AGREES TO THE TERMS AND CONDITIONS WHEN APPLYING FOR THE SERVICE.
💰Payment methods Based on the meeting, a payment link will be sent to the maker's email. You can use the link to pay by card or PayPal.
💡 Payment is due within 3 business days and late payments will be automatically canceled. 💡 If you need an additional extension, please contact us separately. partner-biz@wadiz.kr
Q. I DON'T HAVE A FINAL SAMPLE, CAN I USE YOUR SERVICE?
A. IF YOU DON'T HAVE A SAMPLE, YOU CAN STILL APPLY FOR A SERVICE. HOWEVER, DEPENDING ON THE SERVICE YOU USE, THE SERVICE DELIVERY PERIOD MAY BE DELAYED.
Q. I WANT TO EXTEND MY PAYMENT TERM.
A. IF THE PAYMENT IS STILL OUTSTANDING AFTER 3 BUSINESS DAYS FROM THE DATE OF APPLICATION, THE APPLICATION WILL BE AUTOMATICALLY CANCELED. IF YOU NEED TO EXTEND THE PAYMENT DATE, PLEASE PROVIDE US WITH A PAYMENT DATE BELOW. WE'LL MAKE SURE YOUR APPLICATION IS NOT CANCELED BY THAT DATE.
💡Request mail: partner-biz@wadiz.kr
Q. CAN I GET A STANDARD CONTRACT?
A. THERE IS NO CONTRACT PROCESS, AND THE MAKER AGREES TO THE TERMS AND CONDITIONS WHEN APPLYING FOR THE SERVICE. IT IS DIFFICULT TO PROVIDE A STANDARD CONTRACT. PLEASE CHECK THE LINK BELOW FOR THE TERMS AND CONDITIONS.
Partner Services Terms of Service
💡Request mail: partner-biz@wadiz.kr
In Service
Q. DO I REALLY NEED TO ADD THE OPTION?
A. No, you don't have to! Adding options depends on your project (product/story/marketing scope, etc.). If you don't think it's necessary, you don't need to add the option.
The most popular options to add are - Model, concept studio, and outdoor shoots: from 300,000 to 500,000 won each on average. (Depending on time and conditions)
Q. I HAVE A PRODUCTION ISSUE.
A. IF YOU HAVE ANY INCONVENIENCES DURING PRODUCTION, PLEASE CONTACT US VIA THE EMAIL ADDRESS BELOW.
💡Reception email: partner-biz@wadiz.kr
Q. I'M CURIOUS ABOUT THE DURATION OF THE OFFER.
A. IT DEPENDS ON YOUR PRODUCT, THE SERVICE YOU'RE USING, ETC. ON AVERAGE, IT TAKES ABOUT THE FOLLOWING TIME FRAME
- Story production: 3 to 4 weeks on average - Branding: 2-4 weeks, possibly longer - Marketing / event planning: 1-2 weeks planning phase + project duration - Packaging: 2-4 weeks, or longer
Q.IS THERE A LIMIT TO THE NUMBER OF DESIGNS/SHOTS?
A. It depends on the package. This can be discussed in detail during your meeting with your Wadiz partner.
Q. I USED YOUR SERVICES FOR A STORY, CAN I GET THE ORIGINAL SHOOT/DESIGN?
The output of the Partner Service (Story) is a 'Wadiz Detail Page'. 'Delivery of files by detail page' used to register a Wadiz project is included as a matter of course, However, all original photos taken at the time, design files, etc. may require additional fees upon request. This is an additional cost area that you can discuss with your partner.
- Includes: Plans used within the detail pages, proofs, and corrections. - Not included: original shoots, design files, model likenesses, etc.
* For more information, please see the Partner Services Terms and Conditions. Partner Services Terms and Conditions
Partner-related
Q. HOW ARE PARTNERS MATCHED?
A. Based on the information you provided, we will match you with the most suitable partner. *We will communicate with you separately if necessary.
If you have any special requests during the application process, the more detail you can provide, the better.
Q. CAN I CHANGE PARTNERS MIDSTREAM?
A. IF YOU'RE EXPERIENCING ANY ISSUES, PLEASE LET US KNOW ON WADIZ. WE'LL CHECK THE ISSUE INTERNALLY AND GET BACK TO YOU WITH A POSSIBLE FIX 🧐.
Q. I WANT TO MEET WITH MULTIPLE PARTNERS.
A. IF YOU WOULD LIKE TO MEET (DISCUSS) WITH A PARTNER OTHER THAN THE ONE WE INITIALLY MATCHED YOU WITH, PLEASE SEND AN INQUIRY TO PLEASE SEND US AN EMAIL BELOW. WADIZ WILL CHECK YOUR NEEDS AND SET UP A NEW MEETING WITH A SUITABLE PARTNER.
💡Request mail: partner-biz@wadiz.kr
