Partner Service Operating Policy

Partner Services offers a total of six plans, which you can choose from based on your budget and needs. The details included in each plan are as follows.

If a Makerrequestsadditional work or deliverables beyond the scope of the Partner Service’s standard inclusions, additional fees will generally apply.
The Maker may negotiate these additional fees with the Partner; Wadiz does not intervene in such matters.
 
1) General
a. When requesting originalphotoor design files
b. When requesting revisions to a story review after the deadline set by Wadiz
c. When requesting revisions that exceed the standard number of revisions

2) Shooting
a. Forthe Integrated PackageSTAGE 1, if you request the shooting and editing of staged shots not included in the package details
b. If the product quantity is too large to complete all shooting within the allotted time, or if additional shooting is required at the maker’s request
c. When product sizes are too large for shooting at Horizon, or when an additional studio must be secured for staged shots
d. When shooting options are added beyond the standard inclusions, such as hiring models, securing a studio outside of Horizon, or outdoor shoots
e. When requesting business trips outside the partner company’s standard service area

3) Design
a. Requests for text or GIF work exceeding the standard quantity provided perproduct
b. Requests for the creation of advertising images exceeding the standard quantity provided per product
c. Requests for design work exceeding the standard scope provided per product

The following items are not included in the scope of partner services.
          a. Consulting services such as marketability assessments and reward pricing for products intended for funding
          b. Matters related to product planning and design, such as sample production and packaging design
          c. Entering information in sections other than the “Story” tab within Maker Studio
          d. Matters related to funding project reviews (verifying requirements, preparing required documents, and responding to review feedback)
          e. Other tasks outside the scope of the contracted services

      a. Scope of Content Use
a. Use is generally limited to withinWadiz.
b. During the project period, the maker may use the deliverables for marketing purposes on other channels they operate.
                    c. After the project ends, prior consent from Wadiz must be obtained to use the deliverables for commercial purposes outside of the Wadiz website.
However, if the content of the deliverables is modified, use is permitted without Wadiz’s consent.
 
          b. Work Period
a. The Maker must actively cooperate during the content production process to comply with the contract period agreed upon with Wadiz and its partners.
b. If content production is not completed within the contract period due to reasons or negligence on the part of the Maker, additional costs may be incurred for extending the work period.
 
          c. Additional Costs
a. Additional costs, to be borne by the Maker, will apply for requests beyond the basic inclusions.
b. Additional costs will be finalized after consultation with the Partner.
 
          d. Meetings
a. One preliminary meeting is provided as standard prior tosigningthe Partner Service Agreement. The type of meeting may be changed uponmutual agreementbetween the Partner and the Maker.
b. After the Partner Service Agreement is signed, additional meetings may be held upon mutual agreement between the Maker and the Partner.

Requests for revisions and issues raised by creators during content production will be handled according to the guidelines below.

1) Revisions
a. Creators requesting revisions must compile their requests in text and images and submit them in a file format.
Revision counts within the Partner Service will only be deducted for requests submitted in accordance with this format.
          The Partner will not respond to revision requests submitted sporadically outside of this process.
However, requests regarding typos, filming errors, design errors, or cases where previously requested changes were not implemented are not counted toward the revision limit.

          b. If revision requests exceed the allotted number of revisions, the Partner may charge the Maker for additional revisions.

2) Problem Solving
a. Content Direction
The Maker retains the final decision-making authority regarding the content.
          The opinions of partners and other relevant parties (such as the director in charge and the content team) are considered suggestions and advice; in the event of a disagreement, the final decision-making authority rests with the Maker.

b. Unreasonable Revision Requests
If a Maker’s revision request falls outside the scope of the service, Wadiz may refuse the revision or charge an additional fee.
          However, even if the request falls outside the scope of services, Wadiz will not intervene in modifications provided through mutual agreement between the Maker and the partner.

c. Requests for reshoots
In principle, reshoots are not permitted. However, the Maker may request a reshootif the Partner’s negligence is evident
(*e.g., use of a model not agreed upon in advance, results significantly different from the shooting references provided by the Maker, or failure to capture elements specified in the proposal).

d. In the event of various disputes arising within the scope of Partner Services, a Wadiz representative may intervene to resolve the issue through the Partner Service Assurance Program.
          However, if the scope of the Maker’s or Partner’s request significantly exceeds the items included in the service,
or if the matter cannot be provided in accordance with general industry practices, it will not be covered by the Partner Service Peace of Mind Care Program, and the dispute will be closed without further negotiation.