Mate Service Terms of Use

1. The User Agreement is formed when a Maker agrees to these Terms and Conditions, applies for the Mate Service in accordance with the procedures established by the Company, and the Company accepts such application, following which the Maker pays the service fee. The Company may communicate its acceptance of the application via email or other means.
2. The Maker must faithfully provide the Company with any information, documents, opinions, or product samples required for the provision of services within the timeframe specified by the Company. The Company may withhold or deny approval of the service application until such documents are submitted.

1. The Company provides the Creator with portions of the story as agreed upon by the parties. The Company provides deliverables created by Mate at the Creator’s request through a separate agreement with Mate.

2. The Company designates a "Mate" to assist users in accessing the service and provides a secure payment system for service fees.

a. In the event of a dispute between a Mate and a Maker, if the Maker requests a change or cancellation of the Mate for valid reasons, the Company will resolve the issue between the two parties and provide an alternative by mediating or replacing the Mate
b. The Company will issue a tax invoice to the Maker in accordance with the Value-Added Tax Act
c. After the Mate completes the task and delivers the final deliverables to the Maker, the Company will settle the service fees with the Mate

3. The Company may use information such as service usage records generated when Makers use the Service for purposes such as compiling statistical data and applying such data to the Company’s other services.

1. The Maker must respond in good faith to any requests from the Company or the Mate for the provision of information, opinions, or other materials ; if it is impossible to provide the requested materials within the specified timeframe, the Maker must provide a valid reason and an alternative solution. If a valid reason and alternative solution are not provided, additional fees may be incurred in accordance with Article 8, Paragraph 4.
2. Makers must actively cooperate with Wadiz and Mate’s requests during the content creation process.
3. The maker will be subject to the review policyposted on the Wadiz website, and the Maker bears full responsibility for complying with these standards and providing all required documents.
4. If the Creator uses the “Story Planning” or “Story Design” services, they may request revisions; the specific number of revisions is subject to Article 7.

1. Mate Service offers the following services, each of which consists of individual products. 

a. Story Planning

ⅰ. Analyze the project and provide a final proposal based on the story structure (specifications) provided by the company
ⅱ. The proposal must be no longer than 5 pages in Malgun Gothic 10pt. If the client requests a longer proposal, separate consultation with Mate is required:
ⅲ. The number of revisions is limited to two; deductions are based on the number of revision requests, not the number of changes made

b. Story filming

ⅰ. A shoot plan will be provided prior to the shoot, and the shoot duration is limited to a standard 3 hours
ⅱ. Raw footage is provided as standard, and the producer may select up to 15 edited images from among headshots, full-body shots, detail shots, and GIFs
ⅲ. For shoots involving models or locations outside the standard studio, separate consultation with the client is required

c. Story Design

i. Provide the manufacturer with a detailed page design proposal in accordance with the company’s design structure (specifications)

● [Image] Creation of main and subheadings images
● [Image] Concept Image Creation
● [Image] List image creation
● [Wadiz Editor] Visualizing the main text, posting the story

ⅱ. The design scope is limited to 5 pages (based on 10pt Malgun Gothic font) as outlined in the proposal; any work exceeding this limit requires separate consultation with the client
ⅲ. The number of basic revisions is limited to 2 times; the count is deducted based on the number of revision requests, not the number of revisions made
ⅳ. The designer must upload the design to the “Story Creation” tab in Maker Studio

d. Store Modification Service

i. If you wish to make minor modifications to a store project’s detail page, please submit design proposals for the items specified by the company:
– [Image] Creation of price tags (images) for products sold in the store:
– [Image] Correction of simple text within images (typos, information, phrases, etc.):
– [Modification Request PPT] Incorporation of created images into the store modification request form specified by Wadiz

ii. If the number of sessions is exceeded, separate consultation with the mentor is required

iii. Changes to the design direction and other such matters are not included in the design proposal and require separate consultation with Mate.

2. The Maker is ultimately responsible for verifying the information entered by Mate on the Maker’s behalf, and Wadiz shall not be liable for any damages resulting from the Maker’s failure to verify such information.

3. The services provided by Mate Service do not include the following:

a.Consulting services related to product viability assessments and reward pricing for products intended for the project
b. Matters related to product planning and design, such as sample production and packaging design
c. Entering information in sections other than the “Story Writing” tab within Maker Studio
d. Matters related to project review (preparing required documents and responding to review feedback)
e. Other tasks outside the scope of the services listed in Section 1

1. In exchange for receiving the Mate Service, the Maker must pay the service fee in accordance with the payment method specified by the Company. The service fee will be separately notified via the service screen or other means.
2. If a request is made for work or deliverables that exceed the standard scope of the Mate Service product requested by the Maker, the decision regarding whether to proceed and the associated cost will be determined through consultation between the Maker and Mate. 
   

a. Story Planning

ⅰ. If the revision request exceeds the standard number of revisions
ⅱ. If the revision request requires creative planning rather than simple edits, content additions, or reordering
iii. If a request is made to change the overall direction or concept after the proposal has been finalized 

b. Story filming

ⅰ. For requests regarding model casting for production, additional shoots outside the standard studio, or props, please contact
ⅱ. If you request 15 or more additional retouched photos

c. Story Design

ⅰ. If you request design work that exceeds the standard scope
ⅱ. If a revision request exceeds the standard number of revisions
ⅲ. When revision requests require new creative input, such as changes to the concept, fonts, or colors, or corrections of typos
ⅳ. When requesting the provision of original illustration or Photoshop files

d. Store Modification Service

ⅰ. If you request work that exceeds the scope of the standard package
ⅱ. When requesting modifications to the store revision request PPT specified by Wadiz that include changes other than the images created by Mate
ⅲ. Requests for production or modifications that require new creative planning

3. If the Maker requests additional revisions after the final production completion date agreed upon by the Maker and Mate, costs for such revisions may apply, subject to separate consultation between the Maker and Mate. 

4. If content production is not completed within the contract period due to reasons attributable to the creator or the creator’s negligence, additional costs may be incurred to extend the production period.

1. The Company may terminate this Agreement by providing written notice to the Maker if any of the following events occur with respect to the Maker.

a. If an application is filed for bankruptcy, reorganization, a workout, or any similar proceeding, or if a resolution is passed regarding dissolution or liquidation
b. If the Party fails to perform its obligations under this Agreement due to a provisional attachment, preliminary injunction, seizure, application for auction, or enforcement of tax arrears
c. In the event of a failure to perform all or part of the obligations under this Agreement due to force majeure, such as war or natural disasters
d. In the event of a material breach of the confidentiality obligations or representations and warranties under this Agreement, or other breaches where granting a cure period is inappropriate given the nature of the breach
e. In the event of coercively requesting work from employees or business partners that falls outside the scope of services specified in this Agreement
f. In the event of verbal abuse, physical assault, or other acts that cause physical or mental suffering beyond a reasonable scope against employees or partners
g. In the event of a breach of contract where the Company or Mate has requested rectification within a specified period, but the breach has not been rectified within that period

2. If a Maker wishes to terminate the service without just cause other than those specified in the preceding paragraph, the Company shall refund a portion of the service fee to the Maker, excluding the Mate Service operation fee, depending on whether the Mate has commenced work and the progress made. 

a. If the Maker issues a cancellation notice before the Mate begins work, no additional fees will be deducted
b. If the Maker issues a cancellation notice after the Mate has commenced work, the balance will be refunded after deducting a cancellation fee based on the Mate’s work volume

ⅰ. If notice of termination is given before the deliverables are handed over, up to 50% of the production service fee may be refunded to the Maker based on the amount of work completed by the Maker.
ⅱ. If notice of termination is given after the initial deliverables have been delivered, Maker may be refunded up to 30% of the production service fee; if one or more rounds of revisions have been provided, the refund amount will be calculated as 10% of the total payment. 
ⅲ. If both of the two standard revision opportunities included in the service scope have been used, no refund of the service fee will be provided. 

3. If you attempt to terminate this Agreement without prior consultation with Mate and the Company after the Agreement has been concluded, your refund of service fees may be restricted.

Disputes regarding modification requests or issues raised by Makers during the provision of Mate Services will be resolved in accordance with the criteria below.

1. The creator must compile all revisions into a single file containing text and images and submit it to the designer. Any revision requests submitted separately will not be addressed. Additionally, requests regarding typos, photography errors, design errors, or issues where previously requested changes were not implemented will not be counted toward the revision limit.
2. Any comments regarding the content made by Mate and other relevant parties (such as the director in charge) are to be considered suggestions and advice; the final decision-making authority rests with the creator.
3. If a Maker’s request for modifications falls outside the scope of the service, the parties will discuss the matter separately, and Mate may refuse the modification or charge an additional fee. 
4. As a general rule, reshoots are not permitted. However, you may request a reshoot in cases where Mate is clearly at fault (e.g., use of a model not agreed upon in advance, results that differ significantly from the shooting references provided by the client, or failure to capture elements specified in the proposal).

1. The Company and the Maker may not disclose or reveal to any third party any business secrets learned in the course of performing their duties under these Terms and Conditions.
2. The Company shall use the personal information of the Maker or third parties received from the Maker solely for the purposes of this Agreement and shall not disclose such information to any outside parties or use it for any other purpose. 
3. The Company and the Maker must comply with the provisions of relevant laws and regulations, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
4. The obligations set forth in paragraph 1 of this Article shall remain in effect for three years following the termination or expiration of this Agreement.

1. If the Maker causes damage to the Company, a Mate, or a third party by violating these Terms and Conditions due to the Maker’s own fault, the Maker shall be liable for such damages.
2. If, in connection with the Maker’s obligations under these Terms, the Company receives a claim for damages or other objection from a third party through litigation or other means, through no fault of the Company, the Company may notify the Maker of such fact, and the Maker shall actively cooperate in resolving the matter by providing all materials and information necessary to defend the Company, and shall compensate the Company for any damages incurred as a result.
3. If a party is unable to fulfill its obligations under these Terms and Conditions despite having exercised its best efforts due to force majeure, accidents, actions by government agencies, or other circumstances deemed unavoidable under generally accepted social norms, such party shall not be liable for damages or other liabilities arising from such circumstances; however, even in such cases, the parties shall make every effort to devise measures to achieve the objectives of these Terms and Conditions.

1. In principle, Makers may not use the deliverables received through this service on the Wadiz website (www.wadiz.kr) for the purpose of utilizing Wadiz’s funding and pre-order services, as well as any related Wadiz services.
   However, during the project period, the Maker may use the deliverables for marketing purposes on other channels operated by the Maker.
2. If a creator wishes to use the project deliverables for commercial purposes on a platform other than the Wadiz website after the project has ended, they must obtain the Company’s prior consent.
   However, if the content of the deliverables has been significantly altered to the point where it is difficult to identify it as the original, use is permitted even without the company’s consent.
3. Makers may not use, plagiarize, reproduce, or utilize any related intellectual property—including planning and design drafts and ideas provided for review at each stage of the project—for any commercial purposes other than project funding, pre-order services, and the use of related Wadiz services.
4. The Maker may not use the Company’s intellectual property—including trademarks, logos, service marks, images, text, and symbols—beyond the scope necessary to fulfill the obligations set forth in the Company’s Terms of Service without the Company’s prior written consent.
5. Makers who violate this section may be restricted from using Wadiz Mate services in the future and shall be liable for any and all damages arising from such violation, as well as any separate liquidated damages. 
6. Mates may use the achievements or deliverables resulting from the provision of services in their portfolios or similar formats.
   However, they must not include any exaggerated, false, or misleading information.
7. The Company the Maker Terms of Service, holds the rights to use stories created through the Mate Service.

In the event of any dispute regarding the terms of this User Agreement, the governing law shall be the laws of the Republic of Korea, and any disputes or litigation arising between the Company and the Maker in this regard shall be resolved in the competent court under the Civil Procedure Act.

The end.