MateService Terms of Service

1. The User Agreement is formed when the Maker agrees to these Terms and Conditions, applies for the Mate Service in accordance with the procedures established by the Company, and the Company accepts such application, followed by the payment of the service fee. The Company may communicate its acceptance of the application via email or other means.
2. The Maker must faithfully provide the Company with any information, documents, opinions, or product samples required for the provision of services within the timeframe specified by the Company. The Company may withhold or deny approval of the service application until such documents are provided.

1. The Company provides the Creator with a portion of the story, as agreed upon by the parties. The Company provides deliverables created by Mate at the Creator’s request through a separate agreement with Mate.

2. The Company acts as a facilitator by assigning a Mate to assist users in accessing the service and provides a secure payment system for service fees.

a. In the event of a dispute between a Mate and a Maker, if the Maker requests a change or cancellation of the Mate for valid reasons, the Company will resolve the issue between the two parties and provide an alternative solution through mediation or by replacing the Mate
b. The Company will issue a tax invoice to the Maker in accordance with the Value-Added Tax Act
c. After the Mate completes the task and delivers the final deliverables to the Maker, the Company will process payment to the Mate

3. The Company may use information such as service usage records generated when Makers use the Service for purposes such as compiling statistical data and applying such data to the Company’s other services.

1. The Maker must respond in good faith when the Company or a Mate requests the provision of information, opinions, or other materials ; if it is impossible to provide the requested materials within the specified timeframe, the Maker must provide a valid reason and an alternative solution. If a valid reason and alternative solution are not provided, additional fees may be incurred in accordance with Article 8, Paragraph 4.
2. Makers must actively cooperate with Wadiz and Mate’s requests during the content creation process.
3. The maker is subject to the Review Policyposted on the Wadiz website, and the Maker bears full responsibility for complying with these standards and providing all required documents.
4. If the Creator uses the “Story Planning” or “Story Design” services, they may request revisions; the specific number of revisions is subject to Article 7.

1. Mate Service offers the following services, each of which consists of individual products. 

a. Story Planning

ⅰ. Conduct project analysis and provide a final proposal based on the story structure (specifications) provided by the company
ⅱ. The number of basic revisions is limited to two; deductions are based on the number of revision requests, not the number of changes made

b. Story filming

ⅰ. A shooting plan will be provided prior to the shoot, and the standard shooting time is limited to 3 hours
ⅱ. Raw footage is provided as standard, and the producer may select up to 15 edited images from among cutouts, close-ups, detail shots, and GIFs
ⅲ. For shoots requiring models or locations outside the standard studio, separate arrangements with the client are required

c. Story Design

i. Provide the manufacturer with a detailed page design proposal in accordance with the company’s design structure (specifications)

● [Image] Creation of images for main and subheadings
● [Image] Concept Image Creation
● [Image] List image creation
● [Wadiz Editor] Visualizing the main text, uploading the story

ⅱ. The design scope is limited to 5 pages using Malgun Gothic 10pt based on the proposal; if the scope is exceeded, separate consultation with the client is required
ⅲ. The number of basic revisions is limited to 2 times; deductions are based on the number of revision requests, not the number of changes
ⅳ. The designer must upload the design to the “Story Creation” tab in Maker Studio

d. Store Modification Service

i. If you wish to make minor modifications to your store project’s detail page, please submit design proposals for the items specified by the company:
– [Image] Creation of price tags (images) for products sold in the store:
– [Image] Correction of simple text within images (typos, information, phrases, etc.):
– [Modification Request PPT] Incorporation of the created images into the store modification request form specified by Wadiz

ii. If the number of sessions is exceeded, separate consultation with the mentor is required

iii. Changes to the design direction and other such matters are not included in the design proposal and require separate consultation with Mate.

2. The Maker is solely responsible for verifying the information entered by the Mate on the Maker’s behalf, and Wadiz shall not be liable for any damages resulting from the Maker’s failure to verify such information.

3. The services provided by Mate Service do not include the following:

a.Consulting services related to product viability assessments and reward pricing for products intended for the project
b. Matters related to product planning and design, such as sample production and packaging design
c. Inputting information into sections other than the “Story Writing” tab within Maker Studio
d. Matters related to project review (preparing required documents and responding to review feedback)
e. Other tasks outside the scope of the services listed in Section 1

1. In exchange for receiving the Mate Service, the Maker must pay the service fee in accordance with the payment method specified by the Company. The service fee will be separately notified via the service screen or other means.
2. If a request is made for work or deliverables that exceed the standard scope of the Mate Service product requested by the Maker, the decision regarding whether to proceed and the associated cost will be determined through consultation between the Maker and Mate. 
   

a. Story Planning

ⅰ. If the revision request exceeds the standard number of revisions
ⅱ. If the revision request requires creative planning rather than simple edits, content additions, or reordering
iii. Requests to change the overall direction or concept after the proposal has been finalized 

b. Story filming

ⅰ. For requests regarding model casting for the shoot, additional shoots outside the standard studio, or props, please contact
ⅱ. If you request 15 or more additional retouched photos

c. Story Design

ⅰ. If you request design work that exceeds the standard allocation
ⅱ. If a revision request exceeds the standard number of revisions
ⅲ. When revision requests require new creative input, such as changes to the concept, font or color adjustments, or typo corrections
ⅳ. Requests for the provision of original Illustrator or Photoshop files

d. Store Modification Service

ⅰ. When requesting deliverables that exceed the standard scope of services
ⅱ. When requesting modifications to the store revision request PPT specified by Wadiz that include changes other than the images created by Mate
ⅲ. Requests for production or modifications that require new creative planning

3. If the Maker requests additional revisions after the final production completion date agreed upon by the Maker and Mate, costs for such revisions may apply, subject to separate consultation between the Maker and Mate. 

4. If content production is not completed within the contract period due to reasons attributable to the creator or the creator’s negligence, additional costs may be incurred for extending the production period.

1. The Company may terminate this Agreement by providing written notice to the Maker if any of the following events occur with respect to the Maker.

a. In the event of an application for bankruptcy, reorganization, a workout, or any similar proceedings, or a resolution regarding dissolution or liquidation
b. In the event of a failure to perform the obligations under this Agreement due to a provisional attachment, preliminary injunction, seizure, application for auction, or enforcement of delinquent taxes
c. In the event of failure to perform all or part of the obligations under this Agreement due to force majeure, such as war or natural disasters
d. In the event of a material breach of the confidentiality obligations or representations and warranties under this Agreement, or other breaches where granting a cure period is inappropriate given the nature of the breach
e. In the event of coercively requesting work from employees or business partners that falls outside the scope of services specified in this Agreement
f. In the event of verbal abuse, physical assault, or any other acts causing physical or mental suffering beyond reasonable limits against employees or partners
g. In the event of a breach of contract where the Company or Mate has requested rectification within a specified period, but the breach has not been rectified within that period

2. If a Maker wishes to terminate the service without just cause other than those specified in the preceding paragraph, the Company will refund a portion of the service fee to the Maker, excluding the Mate Service operation fee, depending on whether the Mate has commenced work and the progress made. 

a. If the Maker issues a cancellation notice before the Mate begins work, no additional fees will be deducted
b. If the Maker’s notice of termination is received after the Mate has commenced work, the difference will be refunded after deducting a cancellation fee based on the Mate’s work completed

ⅰ. If notice of termination is given before the deliverables are handed over, the Maker may be refunded up to 50% of the production service fee based on the amount of work completed by the Maker.
ⅱ. If notice of termination is given after the initial deliverables have been delivered, Maker may be refunded up to 30% of the production service fee; if one or more rounds of revisions have been provided, the refund amount will be calculated as 10% of the total payment. 
ⅲ. If both of the two standard revision opportunities included in the service scope have been used, no refund of the service fee will be provided. 

3. If you attempt to terminate this Agreement without prior consultation with Mate and the Company after the Agreement has been concluded, refunds for service fees may be restricted.

Disputes regarding modification requests and issues raised by Makers during the provision of Mate Service will be resolved in accordance with the criteria below.

1. The creator must compile all revisions into a single file containing text and images and submit it to the editor. Any revision requests submitted separately will not be addressed. Additionally, requests regarding typos, filming errors, design errors, or issues where previously requested changes were not implemented will not be counted toward the revision limit.
2. Feedback from mates and other relevant parties (such as the director in charge) regarding the content is considered as suggestions and advice; the final decision-making authority rests with the creator.
3. If the Maker’s request for modifications falls outside the scope of the service, the parties will negotiate separately, and Mate may refuse the modification or charge an additional fee. 
4. As a general rule, reshoots are not permitted. However, you may request a reshoot in cases where Mate is clearly at fault (e.g., use of a model not agreed upon in advance, results that differ significantly from the shooting references provided by the client, or failure to capture elements specified in the proposal).

1. The Company and the Maker may not disclose or reveal to any third party any business confidential information learned in the course of performing their duties under these Terms and Conditions.
2. The Company shall use the personal information of the Maker or third parties received from the Maker solely for the purposes of this Agreement and shall not disclose such information to any third party or use it for any other purpose. 
3. The Company and the Maker must comply with the provisions of relevant laws and regulations, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
4. The obligations set forth in paragraph 1 of this Article shall remain in effect for three years following the termination or expiration of this Agreement.

1. If the Maker causes damage to the Company, a Mate, or a third party by breaching these Terms due to the Maker’s fault, the Maker shall be liable for such damages.
2. If, in connection with the Maker’s obligations under these Terms, the Company receives a claim for damages or other objection from a third party through litigation or other means, through no fault of the Company, the Company may notify the Maker of such fact, and the Maker shall actively cooperate in resolving the matter by providing all materials and information necessary to defend the Company, and shall compensate the Company for any damages incurred as a result.
3. If a party fails to fulfill its obligations under these Terms and Conditions despite having exercised its best efforts, due to force majeure, accidents, actions by government agencies, or other circumstances deemed unavoidable under generally accepted social norms, such party shall not be liable for damages or other liabilities arising from such circumstances; however, even in such cases, the parties shall make every effort to devise measures to achieve the objectives of these Terms and Conditions.

1. In principle, Makers may not use the deliverables provided through this service on the Wadiz website (www.wadiz.kr) for the purpose of utilizing Wadiz’s funding and pre-order services, as well as any related Wadiz services.
   However, during the project period, the Maker may use such deliverables for marketing purposes on other channels operated by the Maker.
2. If a creator wishes to use the project deliverables for commercial purposes on a platform other than the Wadiz website after the project has ended, they must obtain the Company’s prior consent.
   However, if the content of the deliverables has been significantly altered to the point where it is difficult to identify them as the original, they may be used without the Company’s consent.
3. Makers may not use, plagiarize, reproduce, or utilize any intellectual property—including planning and design drafts and ideas provided for review at each stage of the project—for any commercial purposes other than project funding, pre-order services, and related Wadiz services.
4. The Maker may not use the Company’s intellectual property—including trademarks, logos, service marks, images, text, and symbols—beyond the scope necessary to fulfill the obligations set forth in the Company’s Terms of Service without the Company’s prior written consent.
5. Makers who violate this section may have their access to Wadiz Mate services restricted in the future and shall be liable for any and all damages arising from such violation, as well as any separate liquidated damages. 
6. Mates may use the achievements or deliverables resulting from the service provision in their portfolios or similar materials.
   However, the portfolio must not contain any exaggerated, false, or misleading information.
7. The Company Maker Terms of Service, the Company holds the rights to use stories created through the Mate Service.

In the event of any dispute arising from the terms of this User Agreement, the governing law shall be the laws of the Republic of Korea, and all disputes and litigation arising between the Company and the Maker in this regard shall be resolved in the competent court under the Civil Procedure Act.

The end.